Top 3 and More – Best Predictive Dialer Software of 2022

Top Best Predictive Dialer Software
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What is a Predictive Dialer Software?

Predictive Dialer Software allows businesses to record and store calls in a centralized database. It includes interactive voice response (IVR), automatic call distribution (ACD), auto-dialer, computer telephony integration (CTI), and reporting. Enables agents to return to previous calls for training, assistance, and clarification. Allows users to capture digital audio recordings of telephone conversations over a public switched telephone network (PTSN) or Voice over IP (VoIP). Enables users to communicate with customers through various communication channels, such as phone, SMS, webchat, social media, etc. Allows users to retrieve call recordings based on the phone number, time, date, agent, etc.

Predictive Dialer Software allows users to integrate with third-party applications such as CRM and Social media software. Enables users to import contacts and record information about clients. Allows an admin to set role-based permissions and determine access for agents as per requirements. It also enables users to route calls to specific agents based on their skills and availability.

Features of a Predictive Dialer Software

List of Predictive Dialer Software

When you start looking for the best predictive dialer software, it is easy to get overwhelmed with the list of options available. Here is the handpicked list of predictive dialer software to choose as per your requirement:

CallTools Predictive Dialer Software
Image Courtesy - https://calltools.com/

CallTools is a cloud-based predictive dialer software suitable for businesses of all sizes. Enables users to route calls to the most appropriate available agent. Allows users to export and store contacts in a centralized database. Enables users to record call logs, such as caller ID, duration, date, time, etc. CallTools predictive dialer software provides real-time analytics and multiple methods for connecting with customers.

Key Features:

To know more about CallTools Predictive Dialer Software features and product options, click here to continue.

DialerAI Predictive Dialer Software
Image Courtesy - https://dialer.ai/

DialerAI is a predictive dialer software suitable for businesses of all sizes. It includes interactive voice response (IVR), call transfer, voice broadcasting, text-to-speech conversion, voicemail detection, and analytics. Allows users to create surveys and capture responses via multi-level IVR technology or recorded messages. Enables teams to schedule calls according to client availability and generates a unique ID for receiving calls.

DialerAI predictive dialer software automates phone calls and can distinguish between human speech and automated voicemail messages before connecting agents to receivers. It also provides a free trial.

Key Features:

To know more about DialerAI Predictive Dialer Software features and product options, click here to continue.

MegaDialer Predictive Dialer Software
Image Courtesy - https://www.mega-dialer.com/

MegaDialer is a cloud-based predictive dialer software suitable for businesses of all sizes. It includes caller ID, automatic re-calls, call recording, preview dialling, automated emailing, etc. Allows users to track agents, view campaigns, and perform real-time analytics. MegaDialer predictive dialer software enables users to integrate with Google Calendar to collect customer data to manage appointment schedules. It also provides a free trial.

Key Features:

To know more about MegaDialer Predictive Dialer Software features and product options, click here to continue.

Image Courtesy - https://primodialler.com/

Primo Dialler is a cloud-based predictive dialer software suitable for businesses of all sizes, such as insurance, telemarketing, etc. It includes a predictive dialer, reporting, and integrated voice response (IVR). Allows users to access historical reports to analyze information and compare it with current performance. Primo Dialler predictive dialer software enables users to set up IVRs to route inbound calls based on current campaigns and agent skill sets.

Key Features:

To know more about Primo Dialler Predictive Dialer Software features and product options, click here to continue.

CommPeak Predictive Dialer Software
Image Courtesy - https://www.commpeak.com/

CommPeak is a cloud-based predictive dialer software designed for businesses of all sizes. Provides configurable dashboards for KPI monitoring and user interfaces to streamline outbound and inbound communications. It also includes predictive auto-dialer, record calls, managed active campaigns, schedule reports, bulk SMS service, automated lead updates, etc. Allows users to use custom data to determine specific details, collect information from multiple sources and synchronize data.

CommPeak predictive dialer software provides a speech recognition feature that allows users to convert recordings into text and use it for analysis and insight through advanced keywords search. It also provides a free trial.

Key Features:

To know more about CommPeak Predictive Dialer Software features and product options, click here to continue.

Image Courtesy - https://www.dcdial.com/

DCDial is a cloud-based predictive dialer software designed for businesses of all sizes. Provides an auto-dialer functionality that allows users to manage text communications and calls. It includes contact management, call recording, preview dialer, scheduling, voice assistants, etc. Provides a compliance suite that allows users to run legally compliant text and call campaigns. DCDial predictive dialer software also enables users to streamline operations like outbound and inbound call volume forecasting and real-time report generation.

Key Features:

To know more about DCDial Predictive Dialer Software features and product options, click here to continue.

CallShaper Predictive Dialer Software
Image Courtesy - https://www.pinterest.com/

CallShaper is a cloud-based predictive dialer software designed for small to midsize businesses. It includes lead management, predictive dialling, agent monitoring, custom scripting, real-time reporting, etc. Provides real-time reporting that allows users to measure campaign and lead performance. Allows users to create click-to-call forms for websites and accept real-time feeds from lead vendors. CallShaper predictive dialer software enables users to import leads from a centralized database. Allows users to use call scripts to communicate and resolve clients’ queries.

CallShaper enables users to run reports to view historical data and apply filters to analyze specific campaign data views. Allows users to transfer calls to other recipients based on agents’ availability. Provides a colour-coded interface that enables users to monitor an agent’s activity and identify potential issues. Allows users to automate call handling processes to review lead information before client interactions.

Key Features:

To know more about CallShaper Predictive Dialer Software features and product options, click here to continue.

Image Courtesy - https://callhippo.com/

CallHippo is a cloud-based predictive dialer software suitable for businesses of all sizes. It includes call recording, call analysis, sales script designing, etc. Allows users to filter call logs by categories, such as incoming calls, outgoing calls, specific times, etc. CallHippo predictive dialer software enables users to greet callers with custom music or recorded messages on hold or during non-working hours.

CallHippo allows users to record conversations automatically during a call. It also enables users to buy virtual phone numbers for more than 50 countries and add users on the same number to make calls worldwide.

Key Features:

To know more about CallHippo Predictive Dialer Software features and product options, click here to continue.

8x8-ContactCenter Predictive Dialer Software
Image Courtesy - https://www.8x8.com/

8×8 Contact Center is a cloud-based predictive dialer software for small to midsized businesses. It includes email, IVR, voice recording voicemail, web chat, web callback, etc. Provides a universal queue feature that allows users to assign interactions via skill-based and reduces call transfers. Enables users to record each call automatically for future references. 8×8 Contact Center predictive dialer software also allows users to monitor calls in real-time and historical data for metrics analysis.

8×8 Contact Center enables users to automatically route incoming calls to team members to assist the customer. Allows users to identify bottlenecks and explore team or individual performance queues using filters. It also provides a free trial.

Key Features:

To know more about 8×8 Contact Center Predictive Dialer Software features and product options, click here to continue.

PhoneBurner Predictive Dialer Software
Image Courtesy - https://www.phoneburner.com/

PhoneBurner is a cloud-based predictive dialer software suitable for businesses of all sizes. It includes email follow-up, power dialling, performance management, call recording, call transfer, and analytics. Enables users to gain real-time visibility into ongoing activities and calling performance. PhoneBurner predictive dialer software allows users to create documents, videos, images, and web links and attach them to emails. It also provides a free trial.

Key Features:

To know more about PhoneBurner Predictive Dialer Software features and product options, click here to continue.

Ytel Predictive Dialer Software
Image Courtesy - https://www.ytel.com/

Ytel is a cloud-based predictive dialer software designed for businesses of all sizes. It includes auto-dialling, voice response, automated call distribution, leads reviews, calls recordings, scripting modules, etc. Provides users with multi-channel options to communicate with customers. Ytel predictive dialer software allows users to access real-time agent reporting to create metrics on call lengths and performance. It also provides in-built apps through VoicePath, LeadBeam, and VoiceAnalytics.

Key Features:

To know more about Ytel Predictive Dialer Software features and product options, click here to continue.

RingCentral Predictive Dialer Software
Image Courtesy - https://www.softwaresuggest.com/

RingCentral is a cloud-based predictive dialer software for businesses of all sizes. It includes call recording, automatic call distribution, agent scripting, and interactive voice response. Allows users to automate and streamline outbound and blended communications between call centers and customers. RingCentral predictive dialer software enables users to generate reports in real-time based on clients’ data. It also provides a free trial.

Key Features:

To know more about RingCentral Predictive Dialer Software features and product options, click here to continue.

Image Courtesy - https://help.convoso.com/

Convoso is a cloud-based predictive dialer software for businesses of all sizes, such as insurance, debt settlement, education, travel, etc. It includes outbound emailing, two-way texting, ringless voicemail drops, two-way texting, etc. Allows users to generate and converts lead using various communication channels. Convoso predictive dialer software also provides dynamic IVR that enables users to automate customer flows to solve maximum customer queries and route remaining queries to the appropriate agent.

Key Features:

To know more about Convoso Predictive Dialer Software features and product options, click here to continue.

Predictive Dialer Software is helpful for any business or team that works over the phone. Provides businesses with an option to access customer account history before taking calls to meet customer requirements. Allows organizations to ensure compliance with regulations or guidelines. Enables teams and departments to stay on task and prevent disputes and lost information.

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