What is a Predictive Dialer Software?
Predictive Dialer Software allows businesses to record and store calls in a centralized database. It includes interactive voice response (IVR), automatic call distribution (ACD), auto-dialer, computer telephony integration (CTI), and reporting. Enables agents to return to previous calls for training, assistance, and clarification. Allows users to capture digital audio recordings of telephone conversations over a public switched telephone network (PTSN) or Voice over IP (VoIP). Enables users to communicate with customers through various communication channels, such as phone, SMS, webchat, social media, etc. Allows users to retrieve call recordings based on the phone number, time, date, agent, etc.
Predictive Dialer Software allows users to integrate with third-party applications such as CRM and Social media software. Enables users to import contacts and record information about clients. Allows an admin to set role-based permissions and determine agent access as per requirements. It also enables users to route calls to specific agents based on their skills and availability.
Features of a Predictive Dialer Software
List of Predictive Dialer Software
When you start looking for the best predictive dialer software, it is easy to get overwhelmed with the list of options available. Here is the handpicked list of predictive dialer software to choose as per your requirement:
1. CallTools
CallTools is a cloud-based predictive dialer software suitable for businesses of all sizes. Enables users to route calls to the most appropriate available agent. Allows users to export and store contacts in a centralized database. Enables users to record call logs, such as caller ID, duration, date, time, etc. CallTools predictive dialer software provides real-time analytics and multiple customer connecting methods.
Key Features:
- Automatically detects voicemail for outbound calls
- Supports multiple languages, such as English and Spanish
- Allows users to display call data in various formats
- Also provides an in-built CRM tool
To know more about CallTools Predictive Dialer Software features and product options, click here to continue.
2. DialerAI
DialerAI is a predictive dialer software suitable for businesses of all sizes. It includes interactive voice response (IVR), call transfer, voice broadcasting, text-to-speech conversion, voicemail detection, and analytics. Users can create surveys and capture responses via multi-level IVR technology or recorded messages. Enables teams to schedule calls according to client availability and generates a unique ID for receiving calls.
DialerAI predictive dialer software automates phone calls and can distinguish between human speech and automated voicemail messages before connecting agents to receivers. It also provides a free trial.
Key Features:
- Allows an admin to monitor total calls and measure call performance
- Allows users to integrate with most CRM applications
- Also enables agents to detect silent or faulty calls to manage call volumes
- Available on-premise and a cloud-based
To know more about DialerAI Predictive Dialer Software features and product options, click here to continue.
3. MegaDialer
MegaDialer is a cloud-based predictive dialer software suitable for businesses of all sizes. It includes caller ID, automatic re-calls, call recording, preview dialling, automated emailing, etc. Allows users to track agents, view campaigns, and perform real-time analytics. MegaDialer predictive dialer software enables users to integrate with Google Calendar to collect customer data to manage appointment schedules. It also provides a free trial.
Key Features:
- Enables users to send emails automatically to clients after completing each call to enhance customer engagement
- Supports multiple languages, such as English and Spanish
- Allows users to create instant call reports using real-time activity panels
- Also allows users to integrate with SMS and CRM applications
To know more about MegaDialer Predictive Dialer Software features and product options, click here to continue.
4. Primo Dialler
Primo Dialler is a cloud-based predictive dialer software suitable for businesses of all sizes, such as insurance, telemarketing, etc. It includes a predictive dialer, reporting, and integrated voice response (IVR). Allows users to access historical reports to analyze information and compare it with current performance. Primo Dialler predictive dialer software enables users to set up IVRs to route inbound calls based on current campaigns and agent skill sets.
Key Features:
- Allows users to integrate with most CRM applications to manage customer information
- Provides a mobile app for iOS and Android
- Allows users to auto-dial customer numbers and forward calls to available agents
- Also provides a free trial
To know more about Primo Dialler Predictive Dialer Software features and product options, click here to continue.
5. CommPeak
CommPeak is a cloud-based predictive dialer software designed for businesses of all sizes. Provides configurable dashboards for KPI monitoring and user interfaces to streamline outbound and inbound communications. It also includes a predictive auto-dialer, record calls, managed active campaigns, schedule reports, bulk SMS service, automated lead updates, etc. Allows users to use custom data to determine specific details, collect information from multiple sources and synchronize data.
CommPeak predictive dialer software provides a speech recognition feature that allows users to convert recordings into text and use it for analysis and insight through advanced keywords search. It also provides a free trial.
Key Features:
- Allows an admin to set role-based permissions and determine access for agents as per requirements
- Allows users to integrate with most CRM applications
- Also provides flexible DID Numbers for local dialling and the Cloud PBX system
- Enables users to import contacts and record information about clients
To know more about CommPeak Predictive Dialer Software features and product options, click here to continue.
6. DCDial
DCDial is a cloud-based predictive dialer software designed for businesses of all sizes. Provides an auto-dialer functionality that allows users to manage text communications and calls. It includes contact management, call recording, preview dialer, scheduling, voice assistants, etc. Provides a compliance suite that allows users to run legally compliant text and call campaigns. DCDial predictive dialer software also enables users to streamline operations like forecasting outbound and inbound call volume and real-time report generation.
Key Features:
- Allows users to automate the lead qualification and scripts to handle unanswered calls, busy signals, etc
- Provides a mobile app for iOS and Android
- Allows users to integrate with third-party applications, such as Oracle Cloud, Zendesk, Salesforce, etc
- Also provides a free trial
To know more about DCDial Predictive Dialer Software features and product options, click here to continue.
7. CallShaper
CallShaper is a cloud-based predictive dialer software designed for small to midsize businesses. It includes lead management, predictive dialling, agent monitoring, custom scripting, real-time reporting, etc. Provides real-time reporting that allows users to measure campaign and lead performance. Allows users to create click-to-call forms for websites and accept real-time feeds from lead vendors. CallShaper predictive dialer software enables users to import leads from a centralized database. Allows users to use call scripts to communicate and resolve clients’ queries.
CallShaper enables users to run reports to view historical data and apply filters to analyze specific campaign data views. Allows users to transfer calls to other recipients based on agents’ availability. Provides a colour-coded interface that enables users to monitor an agent’s activity and identify potential issues. Allows users to automate call-handling processes to review lead information before client interactions.
Key Features:
- Allows users to analyze databases to determine wireless or landline leads
- Enables users to use internal chat to send announcements
- Allows users to integrate with third-party applications such as CRM software
- Allows users to import leads by uploading files in bulk
To know more about CallShaper Predictive Dialer Software features and product options, click here to continue.
8. CallHippo
CallHippo is a cloud-based predictive dialer software suitable for businesses of all sizes. It includes call recording, call analysis, sales script designing, etc. Allows users to filter call logs by categories, such as incoming calls, outgoing calls, specific times, etc. CallHippo predictive dialer software enables users to greet callers with custom music or recorded messages on hold or during non-working hours.
CallHippo allows users to record conversations automatically during a call. It also enables users to buy virtual phone numbers for more than 50 countries and add users on the same number to make calls worldwide.
Key Features:
- Integrates with third-party applications, such as Zendesk, HubSpot, Zapier, Slack, etc
- Displays time zones on their dialer before making the international calls
- Enables users to provide detailed analysis to customers through call recordings
- Also provides a mobile app for iOS and Android
To know more about CallHippo Predictive Dialer Software features and product options, click here to continue.
9. 8×8 Contact Center
8×8 Contact Center is a cloud-based predictive dialer software for small to mid-sized businesses. It includes email, IVR, voice recording, voicemail, web chat, web callback, etc. Provides a universal queue feature that allows users to assign interactions via skill-based and reduces call transfers. Enables users to record each call automatically for future reference. 8×8 Contact Center predictive dialer software also allows users to monitor calls in real-time and historical data for metrics analysis.
8×8 Contact Center enables users to automatically route incoming calls to team members to assist the customer. Users can identify bottlenecks and explore team or individual performance queues using filters. It also provides a free trial.
Key Features:
- Enables users to drill down every individual’s interactions to monitor their daily statistics
- Provides security standards, such as HIPAA, FISMA, and PCI-DSS
- Allows users to integrate with third-party applications, such as HubSpot and Zendesk
- Also provides a mobile app for iOS and Android
To know more about 8×8 Contact Center Predictive Dialer Software features and product options, click here to continue.
10. PhoneBurner
PhoneBurner is a cloud-based predictive dialer software suitable for businesses of all sizes. It includes email follow-up, power dialling, performance management, call recording, call transfer, and analytics. Enables users to gain real-time visibility into ongoing activities and calling performance. PhoneBurner predictive dialer software allows users to create documents, videos, images, and web links and attach them to emails. It also provides a free trial.
Key Features:
- Allows users to follow targeted ads to contacts as they browse the web, Facebook, and Twitter
- Enables users to maintain detailed contact records using in-built CRM tools
- Allows users to integrate with third-party applications, such as Pipedrive, HubSpot, and Salesforce
- Also provides TCPA and FCC compliance
To know more about PhoneBurner Predictive Dialer Software features and product options, click here to continue.
11. Ytel
Ytel is a cloud-based predictive dialer software designed for businesses of all sizes. It includes auto-dialling, voice response, automated call distribution, leads reviews, calls recordings, scripting modules, etc. Provides users with multi-channel options to communicate with customers. Ytel predictive dialer software allows users to access real-time agent reporting to create metrics on call lengths and performance. It also provides in-built apps through VoicePath, LeadBeam, and VoiceAnalytics.
Key Features:
- Allows users to integrate with 100+ sales and marketing applications
- Provides a mobile app for iOS and Android
- Enables users to analyze data based on customizable boundaries
- Also provides a free trial
To know more about Ytel Predictive Dialer Software features and product options, click here to continue.
12. RingCentral
RingCentral is a cloud-based predictive dialer software for businesses of all sizes. It includes call recording, automatic call distribution, agent scripting, and interactive voice response. Allows users to automate and streamline outbound and blended communications between call centres and customers. RingCentral predictive dialer software enables users to generate reports in real time based on clients’ data. It also provides a free trial.
Key Features:
- Allows users to set up role-based permissions and determine access to individuals as per requirements
- Enables users to monitor key performance indicators (KPIs)
- Allows users to collect and store clients’ data in a centralized database for future reference
- Supports multiple languages, such as English, Spanish, German, etc
To know more about RingCentral Predictive Dialer Software features and product options, click here to continue.
13. Convoso
Convoso is a cloud-based predictive dialer software for businesses of all sizes, such as insurance, debt settlement, education, travel, etc. It includes outbound emailing, two-way texting, ringless voicemail drops, two-way texting, etc. Allows users to generate and converts lead using various communication channels. Convoso predictive dialer software also provides dynamic IVR that enables users to automate customer flows to solve maximum customer queries and route the remaining queries to the appropriate agent.
Key Features:
- Allows users to predict agent availability and maintain the pace required to ensure maximum call volume
- Also provides a free trial
- Provides multiple dialling modes, such as predictive, power, and preview
- Enables users to conduct market research and sell products or services.
To know more about Convoso Predictive Dialer Software features and product options, click here to continue.
Conclusion
Predictive Dialer Software is helpful for any business or team that works over the phone. Provides businesses with an option to access customer account history before taking calls to meet customer requirements. Allows organizations to ensure compliance with regulations or guidelines. Enables teams and departments to stay on task and prevent disputes and lost information.
Featured Image Courtesy – Photo by Julian Hochgesang on Unsplash
