What is a Feedback Analytics Software?
Feedback Analytics Software allows users to analyze large volumes of unstructured client feedback or data into structured data. It includes metadata analysis, automated feedback mining, data comparison, words analysis, etc. Enables users to redact sensitive data, add notes and attach memos to datasets to improve collaboration with team members. Feedback Analytics Software allows users to discover hidden connections between metadata and comments.
Feedback Analytics Software enables users to assess conversational product reviews and open-ended surveys to recognize trends and analyze client perceptions and sentiments. Enables users to assess contextual and qualitative data in multiple languages. Also allows users to classify data based on regions.
Features of a Feedback Analytics Software
List of Feedback Analytics Software
When you start looking for the best feedback analytics software, it is easy to get overwhelmed with the list of options available. Here is the handpicked list of feedback analytics software to choose as per your requirement:
1. Medallia
Medallia is a cloud-based feedback analytics software suitable for businesses of all sizes. Allows users to capture and analyze data or text from various channels, such as web intercepts and white-label email surveys. Provides Machine Learning and AI functionality that enables users to predict behaviour, detect patterns and uncover issues. Medallia feedback analytics software also allows users to find causes and take action on customers’ issues.
Key Features:
- Allows an admin to set permissions and determine access to individuals as per requirements
- Provides a mobile app for iOS and Android
- Allows users to integrate with most third-party applications
- Enables users to gain insights into performance.
To know more about Medallia Feedback Analytics Software features and product options, click here to continue.
2. DiscoverText
DiscoverText is a cloud-based feedback analytics software suitable for businesses of all sizes. It includes deduplication, redaction, filtering, reporting, etc. Enables users to collect data from multiple sources, such as Twitter, Facebook, emails, etc. Allows users to organise large volumes of unstructured data into structured data. DiscoverText feedback analytics software enables users to redact sensitive data, add notes and attach memos to datasets to improve collaboration with team members. Also provides a free trial.
Key Features:
- Allows users to create score meta values and text models to automate information grouping
- Allows users to create reports in PFD, CSV, and XML formats
- Enables users to estimate inter-coder security for critical analysis
- Enables users to remove duplicate entries at the time of creating reports
To know more about DiscoverText Feedback Analytics Software features and product options, click here to continue.
3. Gavagai
Gavagai is a cloud-based feedback analytics software suitable for businesses of all sizes. Allows users to collect and analyze client feedback. Enables an admin to classify unstructured texts using filters and search functionality. Also allows users to automate multiple recurring tasks, such as responding to customer queries and booking meetings. Gavagai feedback analytics software enables users to identify texts as sceptical, optimistic, violent, etc. Also provides a free trial.
Key Features:
- Allows users to integrate with Slack, Zendesk, Slack, Freshdesk, etc
- Enables users to upload texts in CSV or Excel format
- Supports multiple languages, such as English, German, French, Swedish, etc
- Allows users to visualize data in graphs
To know more about Gavagai Feedback Analytics Software features and product options, click here to continue.
4. Keatext
Keatext is a cloud-based feedback analytics software designed for businesses of all sizes. Allows users to classify unstructured client feedback by collecting text data from various channels, such as social media posts, online reviews and open-survey questions. Enables users to gain insights on large volumes of unstructured data. Keatext feedback analytics software also allows users to discover hidden connections between metadata and comments.
Key Features:
- Allows users to track the impact of changes made to the business website or app
- Supports multiple languages, such as English, Arabic, Spanish and French
- Allows users to integrate with Surveymonkey, Intercom, Zendesk, etc
- Also provides natural language processing functionality
To know more about Keatext Feedback Analytics Software features and product options, click here to continue.
5. Luminoso
Luminoso is a feedback analytics software suitable for businesses of all sizes. It includes metadata analysis, automated feedback mining, data comparison, word analysis, etc. Allows users to upload, assess and view client insights data using and Artificial Intelligence. Luminoso feedback analytics software enables users to assess conversational product reviews and open-ended surveys to recognize trends and analyze client perceptions and sentiments.
Key Features:
- Supports multiple languages, such as English, Japanese, Chinese, Arabic, etc
- Available on-premise and cloud-based
- Enables users to automate text analysis processes
- Also provides Natural Language Processing (NLP)
To know more about Luminoso Feedback Analytics Software features and product options, click here to continue.
6. Bitext
Bitext is a cloud-based feedback analytics software suitable for businesses of all sizes. Allows users to analyze data using artificial intelligence and machine learning technologies. Enables users to assess contextual and qualitative data in multiple languages. Bitext feedback analytics software also allows users to automate feedback information extraction by recognizing market trends.
Key Features:
- Enables users to analyze text structure using grammar
- Also provides in-built topic detection accuracy
- Allows users to integrate with most third-party applications
- Provides Natural Language Processing (NLP)
To know more about Bitext Feedback Analytics Software features and product options, click here to continue.
7. NetOwl
NetOwl is a feedback analytics software designed for businesses of all sizes. It includes sentiment analysis, identity resolution, data extraction, etc. Allows users to classify data based on regions. Enables users to collect and analyze data from multiple channels, such as online reviews, social media, and blogs. NetOwl feedback analytics software also allows users to gain insights into opinions and behaviours.
