Top 60 Best Call Monitoring Software of 2021

Top Best Call Monitoring Software
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Table of Contents

What is a Call Monitoring Software?

Call Monitoring Software allows an admin to ensure that employees perform as expected and customers have a useful and satisfying experience. Enables an admin to record conversations between agents and customers to listen to on-call activity over their network. Allows users to covers campaigns via Google AdWords, search engine results, or even print ads in newspapers. Enables users to communicate with customers through various communication channels, such as phone, SMS, webchat, social media, etc. Provides keyword tracking functionality that enables users to understand which keyword is doing the best job, bringing the maximum leads, and making better marketing campaigns using the most relevant keywords. Call Monitoring Software allows users to integrate with third-party applications such as CRM and social media software.

Call Monitoring Software includes interactive voice response (IVR), automatic call distribution (ACD), auto-dialer, computer telephony integration (CTI), and reporting. Enables agents to return to previous calls for training, assistance, and clarification. Allows users to capture digital audio recordings of telephone conversations over a public switched telephone network (PTSN) or Voice over IP (VoIP). Allows users to retrieve call recordings based on the number, queue, agent, etc. Enables users to import contacts and record information about clients. Also allows an admin to set role-based permissions and determine access for agents as per requirements. Enables users to route calls to specific agents based on their skills and availability.

Features of a Call Monitoring Software

List of Call Monitoring Software

When you start looking for the best call monitoring software, it is easy to get overwhelmed with the list of options available. Here is the handpicked list of call monitoring software to choose as per your requirement:

Avoxi Call Monitoring Software
Image Courtesy - https://www.avoxi.com/

AVOXI is a cloud-based call monitoring software suitable for businesses of all sizes. It includes call recording, alerts, or notifications, role-based access, etc. Allows users to track inbound calls and monitor sales activities using key performance indicators (KPI). Enables users to configure settings to manage interactive voice response (IVR) and routing options. AVOXI call monitoring software allows users to transfer calls to other extensions without requiring an intermediate operator. Enables users to customize greeting messages and receive transcriptions of recorded voicemails via email.

AVOXI allows users to track call distributions and maintain customer information using summary notes. Enables users to create personalized accounts for employees and monitor ongoing calls to evaluate client interactions with agents. Allows users to identify the caller IDs of incoming calls and record and upload audio prompts. Enables users to select the desired phone numbers, set up a team behind each number, and start taking and making calls.

Key Features:

To know more about Avoxi Call Monitoring Software features and product options, click here to continue.

Image Courtesy - https://www.pinterest.com/

CallShaper is a cloud-based call monitoring software designed for small to midsize businesses. It includes lead management, predictive dialing, agent monitoring, custom scripting, real-time reporting, etc. Provides real-time reporting that allows users to measure campaign and lead performance. Allows users to create click-to-call forms for websites and accept real-time feeds from lead vendors. CallShaper call monitoring software enables users to import leads from a centralized database. Allows users to use call scripts to communicate and resolve clients’ queries.

CallShaper enables users to run reports to view historical data and apply filters to analyze specific campaign data views. Allows users to transfer calls to other recipients based on agents’ availability. Provides a color-coded interface that enables users to monitor an agent’s activity and identify potential issues. Allows users to automate call handling processes to review lead information before client interactions.

Key Features:

To know more about CallShaper Call Monitoring Software features and product options, click here to continue.

Image Courtesy - https://www.getapp.com/

Oreka TR is a cloud-based call monitoring software suitable for businesses of all sizes. It includes data export, live monitoring, multi-site recording, speech analytics, etc. Allows users to find, search, and categorize recordings based on calls’ dates, times, outgoing phone numbers, recording durations, incoming phone numbers, etc. Oreka TR call monitoring software also enables users to track and record red-flag phrases in conversations.

Oreka TR provides a real-time dashboard that summarizes call performance data to access daily call totals, a log of the total calls recorded, duration, active call status, etc.

Key Features:

To know more about Oreka TR Call Center Software features and product options, click here to continue.

CallHippo Call Monitoring Software
Image Courtesy - https://callhippo.com/

CallHippo is a cloud-based call monitoring software suitable for businesses of all sizes. It includes call recording, call analysis, sales script designing, etc. Allows users to filter call logs by categories, such as incoming calls, outgoing calls, specific times, etc. CallHippo call monitoring software enables users to greet callers with custom music or recorded messages on hold or non-working hours.

CallHippo allows users to record conversations automatically during a call. Enables users to buy virtual phone numbers for more than 50 countries and adds users on the same number to make calls worldwide.

Key Features:

To know more about CallHippo Call Monitoring Software features and product options, click here to continue.

Kixie PowerCall Monitoring Software
Image Courtesy - https://ecosystem.hubspot.com/

Kixie PowerCall is a cloud-based call monitoring software designed for businesses of all sizes. It includes call history, call recording, one-click dialing, call analytics, etc. Provides an interactive voice response (IVR) solution that allows users to automate their sales processes. Kixie PowerCall software allows users to customize call routes, make calls throughout the world, transfer calls between agents, set up IVR, manage extensions, and manage voicemail.

Kixie PowerCall allows users to use past learning to new deals to communicate the right message at the right time. Enables users to receive calls remotely on their mobile phones. It also provides a free trial.

Key Features:

To know more about Kixie PowerCall Monitoring Software features and product options, click here to continue.

Image Courtesy - https://www.noblesystems.com/

Noble is a call monitoring software suitable for businesses of all sizes. Enables users to set up customer accounts with various options, such as call transfers, payment processing, account ownership, etc. Allows users to set up automated outbound messaging to inform customers about service reminders, collection calls, special offers, etc. Noble call monitoring software enables managers to view real-time agent status, see the inbound queue, receive automated visual alerts and audio for service-level compliance.

Key Features:

To know more about Noble Call Monitoring Software features and product options, click here to continue.

Image Courtesy - https://www.8x8.com/

8×8 Contact Center is a cloud-based call monitoring software suitable for small to midsized businesses. It includes email, IVR, voice recording voicemail, web chat, web callback, etc. Provides a universal queue feature that allows users to assign interactions via skill-based and reduces call transfers. Enables users to record each call automatically for future references. 8×8 Contact Center software also allows users to monitor calls in real-time and historical data for metrics analysis.

8×8 Contact Center enables users to automatically route incoming calls to team members to assist the customer. Allows users to identify bottlenecks, explore queues of a team or individual performance using filters. It also provides a free trial.

Key Features:

To know more about 8*8 Contact Center Call Monitoring Software features and product options, click here to continue.

AloTech Call Monitoring Software
Image Courtesy - https://www.alo-tech.com/

AloTech is a cloud-based call monitoring software designed for businesses of all sizes. It includes voice analytics, voice recording, interactive voice response (IVR), predictive dialer, and automatic call distribution. It provides a call-scripting feature that allows users to create marketing campaigns for outbound calls. AloTech call monitoring software also enables users to monitor agents’ performance, such as call time and the number of calls getting disconnected. It also provides a free trial.

Key Features:

To know more about AloTech Call Monitoring Software features and product options, click here to continue.

Refract Call Monitoring Software
Image Courtesy - https://www.refract.ai/

Refract is a cloud-based call monitoring software suitable for businesses of all sizes. Allows users to monitor, record, and analyze calls to identify agents’ performance and benchmark revenue-generating strategies. Enables users to search call data based on specific content or insights. Refract call monitoring software allows users to create a central video library, and agents can search for videos by tags, duration, date, etc. It also provides a free trial.

Key Features:

To know more about Refract Call Monitoring Software features and product options, click here to continue.

CloudTalk Call Monitoring Software
Image Courtesy - https://www.cloudtalk.io/

CloudTalk is a cloud-based call monitoring software designed for businesses of all sizes. It includes voicemail, automated call distribution, call recording, custom reporting, etc. Enables users to streamline communications with customers or teams using virtual call systems. CloudTalk call monitoring software allows users to manage outbound and inbound calls and extract interaction history from multiple sources to provide personalized support to clients.

CloudTalk enables users to see customer details before answering the call and making the call. Allows users to set up role-based permissions and determine access to individuals as per requirements. It also provides a 14-day free trial.

Key Features:

To know more about CloudTalk Call Monitoring Software features and product options, click here to continue.

PhoneBurner Call Monitoring Software
Image Courtesy - https://www.phoneburner.com/

PhoneBurner is a cloud-based call monitoring software suitable for businesses of all sizes. It includes email follow-up, power dialing, performance management, call recording, call transfer, call analytics, etc. Enables users to gain real-time visibility into ongoing activities and calling performance. PhoneBurner call monitoring software allows users to create documents, videos, images, and web links and attach them to emails. It also provides a free trial.

Key Features:

To know more about PhoneBurner Call Monitoring Software features and product options, click here to continue.

RingCentral Engage Voice Call Monitoring Software
Image Courtesy - https://www.capterra.com/

RingCentral Engage Voice is a cloud-based call monitoring software suitable for businesses of all sizes. It includes call recording, automatic call distribution, agent scripting, and interactive voice response. Allows users to automate and streamline outbound and blended communications between call centers and customers. RingCentral Engage Voice call monitoring software enables users to generate reports in real-time based on clients’ data. It also provides a free trial.

Key Features:

To know more about RingCentral Engage Voice Call Monitoring Software features and product options, click here to continue.

Dialpad Call Monitoring Software
Image Courtesy - https://www.dialpad.com/

Dialpad is a cloud-based call monitoring software suitable for businesses of all sizes. Provides integrated products; Dialpad Contact Center for contact center management, Dialpad Talk for calling, and Dialpad automated sales dialer. It includes call routing, voicemail, real-time transcription, meetings, analysis on active calls, etc. Dialpad call monitoring software provides the cloud telephony technology, such as WebRTC and Opus codec, to deliver a unique VoIP call level. It also provides a free trial.

Key Features:

To know more about Dialpad Call Monitoring Software features and product options, click here to continue.

Talkdesk Call Monitoring Software
Image Courtesy - https://www.talkdesk.com/

Talkdesk is a cloud-based call monitoring software designed for businesses of all sizes. It includes automatic call distribution, interactive voice response, call recording, call monitoring, etc. Allows users to create a new profile whenever a new contact calls. Enables users to sends an email containing call data, such as a voicemail recording and a transcription. Talkdesk call monitoring software allows users to route calls to specific agents to meet the customer’s needs based on customizable data.

Key Features:

To know more about Talkdesk Call Monitoring Software features and product options, click here to continue.

Nextiva Call Monitoring Software
Image Courtesy - https://www.nextiva.com/

Nextiva is a cloud-based call monitoring software suitable for businesses of all sizes. It includes outbound or inbound calls, calls queues, routing, hold music, and announcement messages. Allows an admin to view the live status of queues, current calls, transfer calls, etc. Enables agents to receive incoming calls and report on each call’s distribution. Nextiva call monitoring software provides the Dialed Number Identification Service (DNIS) that allows users to use various phone numbers for their call center. Allows users to route calls to specific agents to meet the customer’s requirements.

Key Features:

To know more about Nextiva Call Monitoring Software features and product options, click here to continue.

Sharpen Call Monitoring Software
Image Courtesy - https://sharpencx.com/

Sharpen is a cloud-based call monitoring software suitable for businesses of all sizes. Enables managers to simplify their queue interactions and empower agents to deliver a positive customer experience. Allows users to communicate with customers via SMS, email, live web chat, phone, and social media. Also enables users to monitor and report on agent activity and customer interactions. Sharpen call monitoring software provides an analytics and reporting dashboard that enables users to view real-time and historical data.

Key Features:

To know more about Sharpen Call Monitoring Software features and product options, click here to continue.

Five9 Call Monitoring Software
Image Courtesy - https://www.five9.com/

Five9 is a cloud-based call monitoring software designed for businesses of all sizes. It includes inbound or outbound calls, call recording, reporting, etc. Allows users to communicate with customers via phone calls, email, chat, social media. Enables users to record calls between agents and customers or calls that complete in the IVR. Five9 call monitoring software allows users to route recordings captured in the IVR to agents for evaluation.

Five9 allows users to store recorded data in a centralized database for future references. Provides filter and search functionality that enables users to quickly and easily identify the recordings at the time of requirements.

 

Key Features:

To know more about Five9 Call Monitoring Software features and product options, click here to continue.

Adversus Dialer Call Monitoring Software
Image Courtesy - https://www.discovercloud.com/

Adversus Dialer is a cloud-based call monitoring software suitable for small to midsize businesses. It includes automated workflows, data security, lead tracking, reporting, etc. Enables users to automate recurring tasks related to email distribution, calling recording, and lead updates. Adversus Dialer, a call monitoring software, also allows users to track agents’ activities and active calls across departments to generate customizable reports.

Adversus Dialer allows users to set custom search rules and create multiple divisions to support various events or contact scenarios. Enables users to import contacts from multiple sources and create a custom report to locate clients’ specific details. It also provides a free trial.

Key Features:

To know more about Adversus Dialer Call Monitoring Software features and product options, click here to continue.

Nice inContact Call Monitoring Software
Image Courtesy - https://www.getapp.com/

NICE inContact is a cloud-based call monitoring software suitable for businesses of all sizes. It includes inbound or outbound calls, voicemail, email, chat, social media, IVR, etc. Allows users to partially or fully automate workflow with conversational IVR that verify chatbots or customer identity to answer repetitive questions. NICE inContact call monitoring software enables users to view each customer interaction and understand what drives customer happiness or frustration. Enables users to gain insight into key business metrics from historical or real-time data.

Key Features:

To know more about Nice inContact Call Monitoring Software features and product options, click here to continue.

Aspect Unified IP Call Monitoring Software
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Aspect Unified IP is a call monitoring software suitable for businesses of all sizes. It includes interactive voice response (IVR), computer telephony integration (CTI), routing, agent skill selection, recording, etc. Provides wait-time notification that allows users to inform customers about their position in the queue. Aspect Unified IP call monitoring software enables users to apply a single set of business rules across multiple channels. Also provides users with actionable business insight through real-time and historical data.

Key Features:

To know more about Aspect Unified IP Call Monitoring Software features and product options, click here to continue.

Dixa Call Monitoring Software
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Dixa is a cloud-based call monitoring software designed for businesses of all sizes. Enables teams to deliver instant and continuous services through email, chat, phone, and Facebook Messenger. It includes IVR, call transfer, automatic callback, VoIP, intelligent routing, and call recording. Dixa call monitoring software allows users to route queues automatically and assign them to the appropriate agent. Also provides a hosted PBX solution that allows users to use one phone number for all their inbound calls.

Key Features:

To know more about Dixa Call Monitoring Software features and product options, click here to continue.

XenCall Monitoring Software
Image Courtesy - https://help.xencall.com/

XenCALL is a cloud-based call monitoring software designed for businesses of all sizes. It includes interactive voice response, automatic call distribution, auto-dialing, performance analytics, and scheduling. Allows users to record all outbound and inbound calls and selects a ring configuration to strategically distribute calls to agents. XenCALL call monitoring software provides customizable lead profiles that enable users to display their phone numbers closest to their leads. Allows users to transfer the calls into the live transfer queue and between agents.

Key Features:

To know more about XenCall Monitoring Software features and product options, click here to continue.

VICIdial Call Monitoring Software
Image Courtesy - http://www.vicidial.com/

VICIdial is a cloud-based call monitoring software suitable for businesses of all sizes. It includes outbound or inbound calls, email integration, call routing, call recording, and online chat. Provides skills-based or queue prioritization features that allow users to ensure that emails and calls go to the agents who can meet the customer’s requirements. VICIdial call monitoring software also provides shareable real-time reporting and web-based data exporting functionality that enables team leaders to analyze performance.

Key Features:

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PrimoDialler Call Monitoring Software
Image Courtesy - https://primodialler.com/

Primo Dialler is a cloud-based call monitoring software designed for businesses of all sizes, such as insurance, telemarketing, etc. It includes a predictive dialer, reporting, and integrated voice response (IVR). Allows users to access historical reports to analyze information and compare it with current performance. Primo Dialler call monitoring software also enables users to set up IVRs to route inbound calls based on current campaigns and agent skill sets.

Key Features:

To know more about PrimoDialler Call Monitoring Software features and product options, click here to continue.

Toky Call Monitoring Software
Image Courtesy - https://toky.co/

Toky is a cloud-based call monitoring software suitable for businesses of all sizes. Allows businesses to streamline processes related to Interactive Voice Response (IVR), call forwarding, team collaboration, voicemail, etc. Enables users to communicate with customers via MMS, SMS, and phone calls. Toky call monitoring software allows an admin to gain visibility into agents’ calls to provide suggestions during ongoing calls. It also provides a free trial.

Key Features:

To know more about Toky Call Monitoring Software features and product options, click here to continue.

CallTools Call Monitoring Software
Image Courtesy - https://calltools.com/

CallTools is a cloud-based call monitoring software suitable for businesses of all sizes. Provides an inbound call and predictive dialer that allows businesses to manage call center operations. Enables users to route calls to the most appropriate available agent. CallTools call monitoring software also allows users to export and store contacts in a centralized database. Enables users to record call logs, such as caller ID, duration, date, time, etc. Provides real-time analytics and multiple methods for connecting with customers.

Key Features:

To know more about CallTools Call Monitoring Software features and product options, click here to continue.

Image Courtesy - https://www.xcally.com/

XCALLY is a call monitoring software designed for businesses of all sizes. Allows users to communicate with the customer via multiple channels, such as voice, email, chat, SMS, etc. It includes outbound or inbound calls, autodialer, interactive voice response (IVR), reporting, call recording, analytics, and real-time monitoring. XCALLY call monitoring software allows users to create a customizable dashboard and reports as per their requirements.

XCALLY allows users to view an agent’s performance in real-time to make changes at the time of requirements. Allows users to integrate with third-party applications, such as Zendesk, Salesforce, Freshdesk, etc.

Key Features:

To know more about XCALLY Call Monitoring Software features and product options, click here to continue.

Connect First Call Monitoring Software
Image Courtesy - https://www.capterra.com/

Connect First is a cloud-based call monitoring software suitable for businesses of all sizes. It includes outbound or inbound calls, automated call distribution (ACD), computer telephony integration (CTI), interactive voice response (IVR), multi-channel contact management, and call center scripting and reporting. Enables users to design and automate routing calls based on customer input or voice commands. Connect First call monitoring software also provides agents with relevant scripts and caller information to handle customers’ calls smoothly.

Key Features:

To know more about Connect First Call Monitoring Software features and product options, click here to continue.

Call-Em-All Call Monitoring Software
Image Courtesy - https://www.getapp.com/

Call-Em-All is a cloud-based call monitoring software suitable for businesses of all sizes. It includes text messages, automated phone calls, call transfer, Caller ID, voicemail detection, etc. Allows users to view analytics based on completed calls to identify agents’ performance. Enables users to create customizable text templates and save them to use at the time of requirements. Call-Em-All call monitoring software allows users to check if the calls were routed to voicemails or the recipients could answer the calls live. It also provides a free trial.

Key Features:

To know more about Call-Em-All Call Monitoring Software features and product options, click here to continue.

DialMyCalls Call Monitoring Software
Image Courtesy - https://www.dialmycalls.com/

DialMyCalls is a cloud-based call monitoring software designed for businesses of all sizes. It includes auto-dialer, text messaging, automated voice broadcasts, and email communications. Provides a reporting module that allows users to gain insights into delivered or undelivered text messages and call answered status for voice broadcasts. Allows users to imports contacts and send recorded messages to them.

DialMyCalls call monitoring software allows users to add, modify, delete contacts, and create groups to send targeted messages. Enables users to add multiple emails and phone numbers to a single contact. It also provides a free trial.

Key Features:

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uContact Call Monitoring Software
Image Courtesy - https://integraccs.com/

uContact is a call monitoring software suitable for businesses of all sizes. Allows users to manage sales and customer service across multiple channels. It includes predictive dialers, automatic call distribution (ACD), webchat, call recording, analytics, PBX, and real-time monitoring. Allows users to design forms for customer service, collections, etc. Enables users to manage audio and screen recordings by inputting comments and ratings. uContact call monitoring software also allows users to automatically manage customer inquiries with interactive voice response (IVR).

Key Features:

To know more about uContact Call Monitoring Software features and product options, click here to continue.

Ytel Call Monitoring Software
Image Courtesy - https://www.ytel.com/

Ytel is a cloud-based call monitoring software designed for businesses of all sizes. It includes auto-dialing, voice response, automated call distribution, lead reviews, calls recordings, scripting modules, etc. Provides users with multi-channel options to communicate with customers. Ytel call monitoring software allows users to access real-time agent reporting to create metrics on call lengths and performance. Also provides in-built apps through VoicePath, LeadBeam, and VoiceAnalytics.

Key Features:

To know more about Ytel Call Monitoring Software features and product options, click here to continue.

Clixtell Call Monitoring Software
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Clixtell is a cloud-based call monitoring software designed for marketing agencies. It includes call recording, tracking, conversion metrics. Allows users to monitor customer engagement on the website and analyze call quality and marketing campaigns. Enables users to assign tracking numbers to ads and measure clicks and incoming calls. Clixtell call monitoring software allows users to use offline tracking functionality to measure conversion across various channels, such as TVs, print ads, and radios.

Key Features:

To know more about Clixtell Call Monitoring Software features and product options, click here to continue.

Qubicles Call Monitoring Software
Image Courtesy - https://www.fenero.io/

Qubicles is a cloud-based call monitoring software suitable for businesses of all sizes. Allows users to manage sales and customer services via multiple channels, such as phone, email, and live chats. It includes outbound or inbound calls, interactive voice response (IVR), email routing, call recording, call routing, and drag-and-drop scripting. Allows the admin to record calls and monitor agents during each call. It also provides a free trial.

Qubicles call monitoring software provides a caller database that automatically searches for callers’ interactions to associate various calls from the same individual in call records. Allows users to import dialing lists and unlimited leads to pushing leads in real-time for outbound campaigns.

Key Features:

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QueueMetrics Call Monitoring Software
Image Courtesy - https://www.queuemetrics.com/

QueueMetrics is a call monitoring software designed for businesses of all sizes. It includes reporting, analytics, and call performance monitoring. Allows an admin to measure business targets, agent activities, and conversion rates in a unified dashboard. Enables users to create customizable reports based on activities, such as queue calls, numbers of calls answered, etc. QueueMetrics call monitoring software also allows admin to watch agent screens and listen to live calls through virtual network computing (VNC).

Key Features:

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CallFire Call Monitoring Software
Image Courtesy - https://www.getapp.com/

CallFire is a cloud-based call monitoring software suitable for businesses of all sizes. Provides users with an automated outbound campaign and allows users to track business progress and functions. It includes call tracking, IVR, voice broadcasting, text messaging, etc. Allows agents to view customer history and keeps notes in a unified dashboard. CallFire call monitoring software also enables users to add custom scripts, record calls, and play prerecorded voicemails.

Key Features:

To know more about CallFire Call Monitoring Software features and product options, click here to continue.

Infinity Call Monitoring Software
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Infinity Call is a cloud-based call monitoring software suitable for businesses of all sizes. Allows users to automate processes to track customer interactions on multiple platforms, such as websites, emails, etc. It includes conversion rate optimization, keyword tracking, and reporting. Infinity Call monitoring software enables users to gain visibility into call sources to determine the target audience for promoting campaigns. Allows users to locate and analyze converting calls with payment identification.

Key Features:

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Convoso Call Monitoring Software
Image Courtesy - https://help.convoso.com/

Convoso is a cloud-based call monitoring software designed for businesses of all sizes, such as insurance, debt settlement, education, travel, etc. It includes outbound emailing, two-way texting, ringless voicemail drops, two-way texting, etc. Allows users to generate and converts lead using various communication channels. Convoso call monitoring software also provides dynamic IVR that enables users to automate customer flows to solve maximum customer queries and route remaining queries to the appropriate agent.

Key Features:

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Ringba Call Monitoring Software
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Ringba is a cloud-based call monitoring software suitable for businesses of all sizes. It includes a drag-and-drop interface, text-to-speech technology, call attribution, and real-time reporting. Allows users to streamline business processes related to marketing campaign tracking, call routing, customer services, etc. Enables an admin to filter, sort, and search caller data to create custom messages using interactive voice response (IVR) recordings. Ringba call monitoring software also allows users to access caller profiles with various details, such as phone numbers, credit scores, marital status, education, etc.

Key Features:

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Image Courtesy - https://www.getapp.com/

Retreaver is a cloud-based call monitoring software designed for businesses of all sizes. It includes caller profiles, inbound calls, generates reports, and tracks conversions. Allows users to put calls on hold and transfer calls to available agents. Enables users to tracks and routes calls to specific agents. Retreaver call monitoring software allows users to match incoming callers with a contact database to update reporting in real-time. Provides conversion analytics that enables users to gain insight into sources that result in the most calls and sales.

Key Features:

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Phonexa Call Logic Call Monitoring Software
Image Courtesy - https://phonexa.com/

Phonexa Call Logic is a cloud-based call monitoring software designed for businesses of all sizes. It includes call recording, predictive modeling, automatic call distributor (ACD), and interactive voice response (IVR). Enables users to track inbound calls, caller demographics and create reports based on clients. Allows users to gain data insights into marketing campaigns and calls. Phonexa Call Logic software also provides a call tracking module that allows users to track leads across various channels.

Key Features:

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MegaDialer Call Monitoring Software
Image Courtesy - https://www.mega-dialer.com/

MegaDialer is a cloud-based call monitoring software suitable for businesses of all sizes. It includes caller ID, automatic re-calls, call recording, automated emailing, etc. Allows users to track agents, view campaigns, and perform real-time analytics. Provides predictive and previews dialing. MegaDialer call monitoring software enables users to integrate with Google Calendar to collect customer data to manage appointment schedules. It also provides a free trial.

Key Features:

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Image Courtesy - https://www.calabrio.com/

Calabrio is a cloud-based call monitoring software designed for businesses of all sizes. It includes file transfer, reporting, analysis, call sharing, automated notifications, and screen recording. Provides various tools to manage calls, identify customers, and settle disputes. Allows users to manage and record interactions with customers. Calabrio call monitoring software also enables users to encrypt file sharing and control user access to protect clients’ information.

Key Features:

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Dialfire Call Monitoring Software
Image Courtesy - https://www.capterra.com/

Dialfire is a cloud-based call monitoring software suitable for businesses of all sizes. It includes predictive dialer, real-time analytics, recording, monitoring, security, etc. Provides customization tools that enable users to design campaigns with unlimited numbers of custom agent screens, caller IDs, data fields, etc. Dialfire call monitoring software also allows users to manage and streamline all outbound and inbound calling processes.

Dialfire enables users to prioritize contacts based on defined criteria to decide how they display their caller IDs, such as one caller-ID, different caller ID, and no caller ID. Allows users to prepare for upcoming calls and automate simultaneous calls.

Key Features:

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Oracle Contact Center Call Monitoring Software
Image Courtesy - https://docs.oracle.com/

Oracle Contact Center is a call monitoring software designed for businesses of all sizes. It includes callback requests, Interactive Voice Response (IVR), call queuing, online chat, call queuing, etc. Allows users to manage all service interactions from a single dashboard, providing data or context for consistent and accelerated issue resolution. Enables users to route calls and chats based on various levels of staff skill. Oracle Contact Center software also provides automated emails to respond to any email inquiries.

Key Features:

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CallSquad Call Monitoring Software
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CallSquad is a call monitoring software designed for businesses of all sizes. It includes call logging, autodialer, call list management, call monitoring, lead distribution, etc. Allows users to customize campaigns based on parameters, such as daily calling hours, call time limits, call attempts per day, etc. Enables users to create and run multiple campaigns based on different target audiences. CallSquad call monitoring software also provides recording functionality that allows users to track communications with clients on real-time dashboards.

Key Features:

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Augutech is a cloud-based call monitoring software designed for small to midsize businesses. It includes outbound or inbound calling, call forwarding, automatic dialing, predictive dialer, call recording, dynamic call scripts, call routing, and analytics. Provides IP PBX that enables users to make video calls with high-definition audio. Augutech call monitoring software enables users to view the client information, such as name and address, before taking the client’s call. It also provides a free trial.

Key Features:

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Newfies-Dialer Call Monitoring Software
Image Courtesy - https://www.newfies-dialer.org/

Newfies-Dialer is a cloud-based call monitoring software suitable for businesses of all sizes. It includes campaign analytics, auto-redial, bulk SMS messaging, voice broadcasting, multiple caller IDs, text-to-speech. Provides a Do Not Call (DNC) functionality that automatically checks contacts to ensure that agents do not call blacklisted contacts. Allows users to pull up contacts by importing data from CRM software. Newfies-Dialer call monitoring software enables users to remind customers that payment is due to receive a credit card payment over the phone. It also provides a free trial.

Key Features:

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Nectar Desk Call Monitoring Software
Image Courtesy - https://www.nectardesk.com/

Nectar Desk is a cloud-based call monitoring software designed for businesses of all sizes. It includes automated call distribution (ACD), real-time monitoring, custom agent statuses, interactive voice response (IVR), call analytics, call transfer, and call recording. Provides a solution for outbound and inbound calls. Nectar Desk call monitoring software allows users to check key metrics, such as missed call ratio, call handling time, and agent statuses.

Nectar Desk provides an automated voicemail system that allows users to automatically creates computer-readable audio extensions from voicemail notifications. It also provides a free trial.

Key Features:

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VoiceGuide IVR Call Monitoring Software
Image Courtesy - http://sur.ly/

VoiceGuide IVR is a call monitoring software suitable for businesses of all sizes. It includes biometric authentication, speech recognition, text-to-speech conversion, etc. Provides a graphical call flow designer that allows users to make process changes. Also provides a solution for outbound and inbound interactive voice response (IVR). VoiceGuide IVR call monitoring software enables an admin to track and record calls to analyze agents’ performance. It also provides a free trial.

Key Features:

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Dialer360 Call Monitoring Software
Image Courtesy - https://www.dialer360.com/

Dialer360 is a cloud-based call monitoring software suitable for businesses of all sizes. It includes agent status boards, predictive dialing, callback scheduling, local caller ID, internet chat, voice broadcasting, and call recording. Enables users to store recordings on a secure server and search for recordings by phone number, lead name, date, etc. Dialer360 call monitoring software provides an in-built CRM tool that enables users to track leads and manage customer-related communications. It also provides a free trial.

Dialer360 records all call information allowing users to access the complete log of call details. Allows users to gain real-time insight into agents’ performance. Provides an auto-dial campaign feature that enables agents to work efficiently by automatically dialing campaign numbers to connect agents to live calls.

Key Features:

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Noda Call Monitoring Software
Image Courtesy - https://www.softwareadvice.com/

Noda is a call monitoring software designed for businesses of all sizes. It includes call recording, automatic call distribution (ACD), agent scripting, reporting, and interactive voice response (IVR). Allows users to receive contact from multiple channels, such as email, chat, voice, and social media. Noda call monitoring software provides a drag-and-drop graphic design tool that enables users to set up conversation scripts. It also provides a free trial.

Key Features:

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Servetel Call Monitoring Software
Image Courtesy - https://www.servetel.in/

Servetel is a cloud-based call monitoring software suitable for businesses of all sizes to streamline customer service operations. It includes missed call campaigning, mass texting, voice broadcasting, and interactive voice response (IVR). Allows an admin to route calls to specific agents to meet customers’ requirements. Servetel call monitoring software allows users to send promotional or transactional messages, such as offers and one-time passwords (OTPs), via a web portal.

Servetel provides a real-time dashboard that enables an admin to track agents’ productivity based on several activities, such as active or inactive agents and numbers of answered or unanswered calls. It also provides a free trial.

Key Features:

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Image Courtesy - https://crozdesk.com/

CallCenterHosting is a cloud-based call monitoring software suitable for businesses of all sizes. It includes automating outbound calls, broadcast campaigns, schedule calls, set reminders, and notifications. Enables users to filter disconnected numbers, busy numbers, and voicemail calls for agents. CallCenterHosting software provides a predictive dialer that allows users to determine the right time to contact clients. Allows users to create workflows to transfer calls to specific agents.

CallCenterHosting enables users to schedule call campaigns and create audio files for specific campaigns. It enables users to monitor calls using call logs, send voice messages to notify clients about their transactions or purchases. It also provides a free trial.

Key Features:

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Image Courtesy - https://www.capterra.com/

CommPeak is a cloud-based call monitoring software designed for businesses of all sizes. Provides a configurable dashboard for KPI monitoring and user interfaces to streamlines outbound and inbound communications. It also includes predictive auto-dialer, record calls, managed active campaigns, schedule reports, bulk SMS service, automated lead updates, etc. CommPeak call monitoring software allows users to use custom data to determine specific details, collect information from multiple sources and synchronize data.

CommPeak provides a speech recognition feature that allows users to convert recordings into text and use it for analysis and insight through advanced keywords search. It also provides a free trial.

Key Features:

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Image Courtesy - https://www.serenova.com/

CxEngage is a cloud-based call monitoring software suitable for businesses of all sizes. It includes interactive voice response (IVR), automatic call distribution (ACD), auto-dialer, computer telephony integration (CTI), and reporting. Allows users to communicate with customers via multiple channels, such as calls, email, chat, and social media. Enables users to set rules for outbound and inbound calls using drag-and-drop options. CxEngage call monitoring software allows users to route calls to specific agents based on their skills or availability.

Key Features:

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DcDial Call Monitoring Software
Image Courtesy - https://www.dcdial.com/

DCDial is a cloud-based call monitoring software designed for businesses of all sizes. Provides an auto-dialer functionality that allows users to manage text communications and calls. It includes contact management, call recording, preview dialer, scheduling, voice assistants, etc. Provides a compliance suite that allows users to run legally compliant text and call campaigns. DCDial call monitoring software also enables users to streamline various operations like outbound and inbound call volumes forecasting and real-time reports generation.

Key Features:

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DailerAI Call Monitoring Software
Image Courtesy - https://dialer.ai/

DialerAI is a call monitoring software suitable for businesses of all sizes. It includes predictive dialer, interactive voice response (IVR), call transfer, voice broadcasting, text-to-speech conversion, voicemail detection, and analytics. Allows users to create surveys and capture responses via multi-level IVR technology or recorded messages. Enables teams to schedule calls according to client availability and generate a unique ID for receiving calls.

DialerAI call monitoring software automates phone calls and can distinguish between human speech before and automated voicemail messages before connecting agents to receivers. It also provides a free trial.

Key Features:

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Image Courtesy - https://nobelbiz.com/

NobelBiz OMNI+ is a call monitoring software designed for businesses of all sizes. It includes voice, video, live chat, email, and SMS. Enables teams to create queues and route customer requests across various channels, such as email, Whatsapp, Twitter, etc. Allows an admin to prioritize new leads and assign agents based on specific skills. NobelBiz OMNI+ call monitoring software provides a predictive algorithm that enables an admin to track agent availability to adjust the auto-dialing rate automatically.

Key Features:

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Quvu Call Monitoring Software
Image Courtesy - https://quvu.co

Quvu is a cloud-based call monitoring software suitable for businesses of all sizes. Allows users to streamline processes related to targeted campaigns, predictive dialing, call recording, preview dialing, customizable statistics, analytics, etc. Enables an admin to create and edit call queues and gain visibility into campaign sales, unanswered calls, etc. Quvu call monitoring software also allows an admin to monitor agents’ performance during calls.

Key Features:

To know more about Quvu Call Monitoring Software features and product options, click here to continue.

Call Monitoring Software is helpful for any business or team that works over the phone. Provides businesses with an option to access customer account history before taking calls to meet customer requirements. Allows organizations to ensure compliance with regulations or guidelines. Enables teams and departments to stay on task and prevent disputes and lost information.

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